Why can't I use my Casino bonus?
If your bonus is active but you are unable to use it, please check the following:
Cash First Rule: Remember, you must use your full Cash Balance before the system switches to the Bonus Balance.
Conflicting Bonuses: Ensure no other active bonuses are interfering. When logged in, select menu on the top right corner and go to Bonus Info to see if an old bonus is still active.
If the issue continues, try these quick troubleshooting steps:
Log out and back into your account.
Clear your browser’s cache and cookies.
Try a different browser or device (Chrome is recommended for best performance).
If the problem persists, please take a screenshot of the issue, and our team will gladly review it further for you.
What troubleshooting steps can I try?
If the bonus is visible but not working, try these steps:
Log out and log back into your account.
Clear your browser’s cache and cookies.
Try a different browser (we recommend Google Chrome) or switch devices.
What if the issue persists?
If these steps do not fix the problem, please take a screenshot of the error or your balance page and contact our support team for a review.